Customer Information

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Payment arrangements

We reward you with 3% discount if you pay via prepayment, credit card or Paypal.

Use the 3% discount and be on the safe side with our certain partners Moneybookers and Wirecard!

Alternatively you can use our attractive financing offers.

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Shipping

We deliver free of charge to Germany

To following countries we deliver for free if your order value is over 100.- EUR:
Austria, Denmark, Netherlands, Belgium, Luxemburg
(Shipping is 10.- if your order is under 100.- EUR)

For the following countries our shipping fee is 10.- EUR.
France, Finland, Sweden, Norway,Switzerland, Italy, Spain, Czech, Poland

Of course we do deliver to all other European countries and worldwide as well. Costs for delivery for countries not listed above are available on request.
Please be aware: Delivery to Non-EU countries may be subject to custom duties or taxes in the recipient country, which have to be paid by buyer.

more shipping information

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Complaints

We are working according to strict international quality standards and check every detail of your order with the greatest care. However sometimes a faulty item  has been send to you.

Damages in transit

• Obvious damages:
  If the item appears to have an obvious damage please refuse to accept the shipment and contact us immediately. We will ensure you will receive a replacement as soon as possible at no additional charge.If the package looks like it might be damaged, please make a note on the delivery form of the possible damage. You should also ask the driver to wait to make sure the content is not damaged. If obviously damaged, refuse the delivery and make a note of the damage on the delivery receipt.


• Hidden defects:
  Although we take great pride in the quality, integrity and packing of your orders, We can not eliminate possible faults or defects. If the item you received is damaged or defective, please contact us immediately but no later than 3 days of arrival. We can only assure the right of refund due to damage occurred in transit within this period. We will send a replacement to you as soon as possible. The exact course of action will be clarified with you personally, preferably via phone.

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Warranty:

From the day you receive the new item, a legal warranty of 24 months will apply. Please contact us before returning an item you want to claim warranty on.

Fon: +49 (0) 151 / 11555032 or write us an e-mail info@lachair.de or
Fax: +49 (0) 52 61 / 94 61 - 11 

If you have a warranty card, please let us know in advance as it might be quicker to return the item to the manufacturer directly. Against general belief warranty is no full guarantee. We are just liable for defects that already existed at time of delivery.

Warranty applies if:

• Items received are wrong or defect
• Items do not match the product descriptions or
• Items do not coincide with the common use or configuration.

• Normal wear and tear,
• Defects that were already known to the costumer at time of purchase,
• Personal misuse e.g. faulty usage or incorrect storage etc.

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exemption of value added tax

Our prices contain in general the in Germany valid VAT rate of currently 19 percent or 7 percent on books.

Customers from EU:

All private customers from countries of the European Union, so also from Germany, have to pay the value added tax. The same apply also for companies from Germany.

Companies within the EU (excluding Germany) that are registered for VAT deduction can purchase without paying the German VAT by specifying a valid VAT-ID number during the ordering process. In this case the VAT of 19 percent or 7 percent can be deducted of the purchase price. Please note that a VAT-ID number validation process is at the moment not possible by PayPal payment services.

Non-EU-Customers:

For companies and private customers from non-EU countries the turnover is not taxable. The value added tax at the rate of currently 19 percent or 7 percent can be subtracted by the purchase price. Condition for the fact is that the delivery occurs directly to a non-EU country.

What is to do?

Companies from EU: please fill in your valid VAT-Ident-No. during registration process

Non-EU-customers: Please register before ordering in our Online-Shop. Please fill in your address and delivery address. Our shop system will automatically recognise if both addresses are outside of EU. All prices in our shop will be shown without VAT, also on your next Log-In.

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Information to batterie regulation

As some of the products we offer are batterie-operated, we are obliged to inform you about the batterie requlation. Batteries are not to be disposed with the general household waste. You are legally obliged to return your used batteries.

Batteries that contain harmful substances are marked with a crossed out garbage bin. The substances are shown next to the garbage bin symbol. “CD” - cadmium “Pb” - lead and “Hg” - mercury.

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Right of rescission

§ 1 Revocation instructions, right of withdrawal

You can withdraw your contractual statement within two weeks without giving reasons in written form (e.g., letter, fax, e-mail) or by returning of goods, if you already received them. The term begins on receipt of this instruction in written form, however, not before receipt of goods by buyer (on recurring delivery of goods of the same kind not before receipt of the first part deli-very) and also not before fulfilment of our duties of information according to §312c paragraph 2 Civil Code in relation with §1 paragraph 1, 2 and 4 BGB-InfoV as well as our duties according to §312e paragraph 1 sentence 1 Civil Code in relation with §3 BGB-InfoV. Punctual dispatch of withdrawal or of goods suffices to comply with the time limit. The withdrawal is to be addressed to:

pro office GmbH, Herforder Str. 89a, 32657 Lemgo, info@lachair.de, Fax +49 (0) 52 61 / 94 61 - 11.

§ 2 Consequences of revocation

In case of an effective withdrawal both parties will have to return the received services/goods and if necessary to return used benefits (e.g. interest). If the services or goods cannot or only be returned in parts or in worsened condition, compensation will have to be paid for the reduced value. With the surrender of goods this does not apply if the deterioration of the goods is to be led back only on their inspection – like it is possible for example in a retail shop before buying. By the way you can avoid the liability to pay the compensation for reduced value if you do not use the goods like your property and omit all what affect their value.

The goods that could be sent with a parcel service you can send to us back to our own risk. The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods do not exceed an amount of 40.00 EUR or if the amount of ordered goods is higher but the buyer has not rendered the agreed service or agreed partial payment at the time of withdrawal. Otherwise the return is free for you. The goods that could not be sent with a parcel service will be picked up. Obligations to refund the payments have to be fulfilled within 30 days. The term begins for you with sending of withdrawal declaration or with return of goods, for us with their receipt.

§ 3 Special notice

The right of withdrawal does not apply on distant sales contracts

• for delivery of goods which are made according to customer specifications or are manufac-tured explicit to the personal needs or are not suitable due to their properties for a return or are fast perishable or their date of expiry would be exceeded or
• for delivery of newspapers and magazines, unless you have issued your contract declaration by telephone.

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Other Informationen

Kontakt

Conditions of Use
Right of rescission
Privacy Notice

pro office GmbH
Herforder Str. 89a, 
32657 Lemgo, 
Telefon: 0 52 61 / 94 61 - 0, 
Telefax: 0 52 61 / 94 61 - 11
mail: info@lachair.de

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